Shipping policy
Shipping Policy
Shipping Areas
We deliver to mainland France, French overseas territories (DOM-TOM), and the European Union. For deliveries outside the EU, please contact us at pulsions123@gmail.com.
Processing Time
Orders are processed and shipped within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
- Mainland France: 2 to 5 business days
- European Union: 5 to 10 business days
- DOM-TOM and international: 7 to 21 business days
These delivery times are estimates and may vary depending on the carrier and delivery conditions.
Carriers
We work with trusted shipping carriers (Colissimo, Chronopost, DHL, or equivalent). A tracking number will be sent to you by email as soon as your order has been shipped.
Shipping Fees
Shipping fees are calculated based on the weight of your order and the delivery destination. They will be displayed before you confirm your order. Free shipping is available for orders over [amount] € within mainland France.
Damaged or Lost Packages
If your package is damaged upon delivery, please make a note with the carrier and contact us within 48 hours. In the event of a lost package, we will open an investigation with the carrier and offer you either a replacement or a refund.